Frequently Asked Questions

The Legal Services Portal gives the Local Authority the ability to transfer and store files with clients, partners and colleagues easily and securely.


  • Complete Encryption: All traffic from a client device, the web interface a native tool connects to the data using SSL 256-bit encryption.
  • On-Premise Storage Zones: All data is held on Local Authority systems allowing us to meet compliance and data sovereignty requirements.
  • Access: You can access the Legal Services Portal via an internet browser or using the appropriate app for your mobile phone / tablet device (Apple/Microsoft Windows/Andriod and Blackberry).

The following Local Authorities are currently participating:

Bridgend, Carmarthenshire, Ceredigion, Neath Port Talbot, Pembrokeshire, Powys and Swansea Councils

Contact your Local Authority’s Legal Department for a user to be setup on the Portal. Your Portal ID is based on the email address you have provided to us.

You will receive an email informing you that a folder has been shared with you on the portal. There will also be a link to this folder. By clicking on the link you will be taken to the Portal where you will be able to setup a password and other user information.

Your login is the email address you provided to us.

The first time you use the Portal a welcome email is sent to you whereby you set up your password. No passwords are sent to your email address. If you have not received or have deleted the welcome email, contact your Local Authority’s Legal Department for the email to be resent to you.

Click on the “Forgot your password?” link under the log in button on the right hand side of the Portal home page.

To upload a file:

  1. Enter a folder by clicking on it.
  2. Click the “Upload Files” button.
  3. Click the “Choose File” button and select a file from your computer.
  4. Optionally you can choose a title for the file.
  5. You may also optionally enter a detailed description.
  6. Click the “Upload Files” button.

You can only ‘upload’ if you have been granted this permission by the Local Authority.

More help is available within the ‘Welcome to the Legal Portal’ folder that you have access to within the portal site.

Once logged in, you will be able to view the folders that you have been granted access to. Click on the folder name to gain access to the documents sent to you from your Local Authority Legal Department.

If new documents have been placed in any of your folders, a Legal Services Portal Notification will be sent to your email indicating that a new document has been uploaded to your folder.

As this is a copy of the data it will only reside on the portal until it’s no longer required for the court process (typically 28 days after the last document is filed against the case). At this point the information is placed in the systems recycle bin and is kept for a further 7 days. After this time the data is permanently deleted.

Yes, there is an app available for IOS (Apple), Android and Blackberry devices. All apps are currently being developed and may not offer all features of this website.

The duration of a download or upload depends on the size of the files and the speed of your Internet connection. To minimize the duration, consider reducing the size of your files by using compressed ZIP files. It may also help to download or upload files early in the morning or late in the evening to avoid high volumes of Internet traffic that may affect your Internet service provider. Also, if you are using a modem, consider upgrading to an ADSL, cable, or T1 connection.